JOB SUMMARY

Plans, directs and organizes all operational and sales activities of the branch following established policies and procedures in order to meet or exceed our customer’s expectations about their banking needs.  Oversees the operation of the branch and ensures profitability and compliance with all bank policies and procedures.

MAJOR DUTIES AND RESPONSIBILITIES:                                              

Generates new business by conducting business development calls on existing customers and prospective customers in order to meet or exceed established sales goals.

Supervises all branch personnel.  Responsible for supervising, training, directing and coaching branch employees about all sales and operational activities.  Reviews and authorizes staff schedules including approving overtime and paid leave.

Establishes and manages the branch loan portfolio.

Interviews loan applicants, analyzes financial information and makes appropriate loan decisions.

Identifies non-conforming credits that need additional approval or assistance.

Prepares loan documents, clearing any exceptions and construction inspections.

Resolves customer complaints within the branch.

Manages the branch budget while maximizing profits and minimizing expenses.

Processes daily EIM items (pay/return decisions) within established authority limits.

Reviews and approves accounts payable items (invoices); forwards to the Accounting Department for processing.

Implements the Branch Security Plan and trains employees, including but not limited to the opening/closing procedures and monitoring the branch’s security system.

Ensures the accurate processing and/or reporting of the following:

Garnishments, tax levies, subpoenas, etc.

Cash items.

Proof corrections.

Cash counts.

CIP verifications.

Counterfeit Currency Report.

Night deposit logs, agreements, business resolutions.

Safe deposit boxes (audit, bank use boxes, verification of documents, etc.)

Collateral boxes and holds for notes secured by deposit accounts.

Balancing and reporting of the negotiable instruments.

Branch certification of internal controls.

Works with Branch Operations Administration to complete all quarterly and annual operational training including the disaster recovery plan/business continuity plan and the implementation of such plans.

Resolves customer complaints within the branch.

Conducts branch audit and clears any exceptions under the guidance of Branch Operations Administration.  Trains and cross-trains personnel in order to avoid any future exceptions.

Monitors and maintains property management by coordinating with the Facilities department regarding upkeep and needed repairs.

Performs all other duties as assigned by supervisor.