Business Insurance Customer Service Representative

We are looking for a motivated and detail-oriented individual to join our team as a Business Insurance Customer Service Representative. In this role, you will support our clients by providing top-tier customer service and assisting with their insurance needs. You will handle policy updates, client inquiries, and administrative tasks while ensuring accuracy and professionalism.

Key Responsibilities:

• Manage customer inquiries via phone and email in a professional and timely manner.
• Process policy changes, endorsements, and renewals.
• Assist with quoting and binding new business policies.
• Provide support for claims processing and follow-ups.
• Maintain accurate client records in our system.
• Stay updated on industry trends and company products.
• Collaborate with team members to provide seamless service to clients.

Requirements

• High School Diploma
• Time management and organizational skills
• Process information to make informed decisions
• Proficient in the use of MS Office (Word, Excel, Outlook email). AMS360 insurance software knowledge is a plus
• Ability to strategize and solve problems
• Excellent communication, detail, and people skills
• An analytical mind and ability to multitask
• Systems-oriented
• Property & Casualty Insurance License (A plus but not required)

Company Benefits:

• Salaried position with performance bonus
• 401(k) - Company match
• Health insurance
• Dental insurance
• 16 days paid time off (This does not include major holidays)
• Flexible spending account
• Supplemental benefits package - Employer Paid
• Room for growth with good performance

Job Type:

• Full-time, 8:30 a.m. - 5:00 p.m. (Monday - Thursday)
• 8:30 a.m. - 4:00 p.m. (Friday)

Pay: $45,000 - $50,000 (depending on skill set)

Job Type: Full-time/In-person